EDUCATION

Emotional Intelligence

Every day of the week, environmental service workers enter hospital patients’ rooms to clean. Their work may bring a measure of dignity and connection to people who are sick, vulnerable, and away from their familiar homes. Because these workers are assigned to the same specific areas of the hospital, they often develop meaningful relationships with patients and their families. In this 15 minute documentary video, eight housekeepers at Duke Hospital and Duke Regional Hospital talk about their special human relationships with patients and the ways in which they believe their work contributes to healing. It is our hope that the film will enable health care providers and students to see the housekeepers in a new light, and give serious consideration to the vital themes of empathy, humility, and teamwork.

Keepers of the House

Poetry Session/Slides

Description here, slides to the left – video is a placeholder for future content.

  • Epstein, R. (2017).  Attending: medicine, mindfulness and humanity.  New York: Scribner.
  • Brooks, David. (2023)  How to know a person – the art of seeing others deeply and being deeply seen. Random House.
  • Bradberry, T., and Greaves, J. (2009).  Emotional Intelligence 2.0. San Diego, CA: Talent Smart.
  • Houraard, Rasmus and Carter, J. (2020). Compassionate leadership – how to do hard things in a human way. HBR.
  • Houraard, Rasmus and Carter, J. (2020). The mind of the leader – how to lead yourself, your people, and your organization for extraordinary results. HBR.
  • Quinn, Joanne, and White, B. (Eds). (2022).  Cultivating leadership in medicine. Kendall Hunt. 
  • Metcalf, M., Barry, E., Blakaj, D., Fitzpatrick, S., Morrow-Fox, M., and Grunberg, N. (2021). Innovative leadership for healthcare. Integral Pub. 
  • Bradberry, T. (2023).  Emotional Intelligence Habits. San Diego, CA: Talent Smart.
  • White, A. (2011). Seeing patients – unconscious bias in health care. Harvard Press.
  • Tweedy, D. (2015). Black man in a white coat – A doctor’s reflections on race and medicine. Picador Press.
  • Goleman, D. (1995). Emotional Intelligence. New York, NY: Random House.
  • Langer, E. (2014).  Mindfulness. Boston, MA: Da Capo Press.
  • Braden, N. (1997). The art of living consciously – the power of awareness to transform everyday life, New York:  Fireside Press.
  • Pololi, L. (2010).  Changing the culture of academic medicine – perspective of women faculty. Dartmouth Press.
  • Gwande, A. (2014). Being mortal – illness, medicine, and what matters in the end. W.F. Howes.
  • Kabat- Zinn, J. (1994).  Wherever you go, there you are: Mindfulness medication in everyday life. NY:  Hyperion.
  • Bradberry, T. Why you need emotional intelligence to succeed. San Diego, CA: Talent Smart. http://www.talentsmart.com/media/uploads/articles/pdfs/Why%20You%20Need%20Emotional%20Intelligence%20To%20Succeed.pdf
  • Denning, S. (2007).  The secret language of leadership: how leaders inspire action through narrative. San Francisco: Jossey-Bass.
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  • Sotile, W., & Sotile, M. (2002).  The resilient physician – effective emotional management for doctors and their medical organization.  American Medical Assoc.
  • George, B. (2003).  Authentic leadership: rediscovering the secrets to creating lasting values. San Francisco, CA: Jossey-Bass
  • Reivich, K., & Shatte, A. (2002). The resilience factor. New York:  Three Rivers Press.
  • Dacher. K. (2016).  The power paradox; how we gain and lose influence.  New York, NY: Penguin Press.
  • Doty, J., and Fenlason, J. (2013, Jan/Feb).  Narcissism and toxic leaders. Military Review.
  • Kouzes, J, and Posner, B. (2006).  A leader’s legacy. San Francisco, CA: Jossey-Bass. 
  • Reed, G. (2004), Jul/Aug). Toxic leadership.  Military Review.
  • Reed, G. (2015).  Tarnished: toxic leadership in the U.S. military.   Univ of Nebraska: Potomac Press.
  • Finkelstein, S. (2004). Why smart executives fail: And what you can learn from their mistakes. New York, NY: Portfolio Penguin Group.

  • Doty, J. (2014, Dec).  Add humility to the leadership conversation.  Army Magazine.

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Contact Us

If you have any questions about our program, becoming a scholar, or making a donation, please call 919.684.0512. You can also email Joe Doty, Ph.D. joseph.doty@duke.edu or Stacey Herrera Stacey.herrera@duke.edu, or use the form to the right. Thank You!